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Returns

Funky Camel Products Refund and Return Policy

We aim to provide quality and exceed your expectations with every product you purchase.  All of our products are made with the best materials and best-in-breed print quality.

If you are not satisfied for any reason, you may return any unused products for a replacement, refund or account credit within 7 working days (working days running Sunday thru Thursday) of receipt, subject to the exceptions listed here. As Funky Camel launches new products, it will update this section as necessary.

Undeliverable Packages

On very rare occasions, packages are returned to us as undeliverable. We will attempt to re-ship orders that are returned to us as undeliverable.  In an effort to reduce the impact of returned Products, Funky Camel retains the right to donate or recycle any returned or undelivered items as deemed appropriate in its sole discretion.

Damaged Items

We always want to make sure your purchase arrives in perfect condition - so if you have a complaint about your product or think it might be damaged or incomplete, please contact our Customer Service team atinfo@funkycamel.com before returning it so we can start investigating the problem as soon as possible.

If your product arrives damaged or missing any details, you can request a refund or exchange. If you paid COD (Cash on Delivery), you will be given a replacement or account credit. If you purchased your product by Credit Card or Paypal, we will credit your card/Paypal account or exchange the item.

Please note that the online account credit expires within 12 months from issue date.

Undamaged Items

If you change your mind about an item, or realise that you chose the wrong colour or size, you can return your item within 7 working days. You will be offered a refund in the form of account credit for the full value of the returned product or a replacement item.

Product Returns

Your satisfaction is our top priority. If you're not absolutely satisfied with your purchase, you can return it for a full refund or exchange, within 7 days of receipt.

The refund or exchange process is simple:
  1. Contact Customer Service to receive a Return Ticket (RT) number and specify whether you want a replacement or a refund.
  2. Make sure to pack your item in the same packaging it arrived in (including the original wrapping paper).
  3. Write the RT number on the packing slip and include the slip in your return package.
  4. Return the package to:
  5. Funky Camel Returns
    Office 605, Prism Tower, Business Bay
    Dubai, UAE

You can request a free courier pick up service from anywhere in the UAE, if the value of the products is above AED 500. All orders below AED 500 will need to be returned by you to the Funky Camel address above. Regional and International customers should send all returned items, with the correct postage to the address above.

You will be notified when your goods are received at our facilities, after which, it typically takes 7-21 days for your card or account to be credited.

Re-packaging for Return Items

You must repack any items you want to return in the same packaging and condition they were delivered in. Please include the RT number along with the package so our Customer Service team can take the necessary action.